Today’s IT infrastructure environments are more complex than ever. IT administrators need simplicity, flexibility, and scalability to meet their ever changing and constantly growing demands. The Scale Computing HC3s infrastructure platform eliminates complexity, lowers costs, and frees up management time, both in traditional datacenters and at the edge. But our success doesn’t just depend on solutions that are faster to deploy, and easier to manage – we proudly provide award-winning support to all our customers across all of our offerings.
Over the past year Scale Computing has received high accolades for our customer satisfaction, including recognition as a 2021 Gartner Peer Insights Customers’ Choice Vendor for Hyperconverged Infrastructure Software, winning the TrustRadius 2021 Top Rated Awards, and receiving a 5-Star Rating in CRN’s 2021 Partner Program Guide. Customer success is our top priority, so we take great pride in receiving this recognition based on customer feedback.
As of February 1, 2022, Scale Computing holds an average score of 4.8 out of 5 in Gartner Peer Insights, a 5 star Spiceworks rating, and an average score of 9.4 out of 10 in TrustRadius reviews. A recent GigaOm Radar report noted that Scale Computing often receives praise from its large user base for the quality of support, and friendly approach with channel partners.
Read what our customers say about our award-winning support:
“They are second to none in terms of technical support. In all my time in IT, I've used a lot of different vendors' technical support and I've never had one that I would rate higher than Scale Computing. Responsiveness, knowledge, and willingness to help until they know the issue is resolved are all aspects that Scale Computing has demonstrated on every instance.” -Network administrator, electric manufacturing company
"To sum it up, it is simple. Scale Computing listens and acts on feedback. There is no better support in the industry, and the attention to detail is superb." -CIO, IT services industry
“Support is top notch! Every time I have had to call I spoke to someone knowledgeable, and friendly. I can't remember a time when I got off the phone and my problem wasn't solved. Their tech support is one of the biggest reasons I recommend Scale Computing, it gives me so much confidence in the company.” -IT manager, North American manufacturer
“The Scale Computing team is awesome. Every person I have met and have worked with from, the CEO to the phone tech support, all have one thing in mind and that is getting me the answer I need to get this solution to work for me.” -IT leader, insurance industry
“Scale offers quick support, an easy to use solution, and friendly staff.” -IT manager, state and local government
“Scale Computing support personnel are very knowledgeable about their system. The response time is amazing. And it is all U.S. based. The few times I have needed to contact them, they are very helpful, professional and respectful. Definitely not script-readers!” -Network administrator, manufacturing industry
In addition to our award-winning support, Scale Computing continues to be the top choice for customers due to the simplicity, efficiency and innovation of our HC3 solution. Specifically:
Simplicity - Scale Computing customers rave about how simple it is to implement and deploy HC3. The simplicity of the self-healing platform, driven by automation and machine intelligence, allows Scale Computing customers to focus on other strategic projects rather than infrastructure maintenance.
Efficiency - Scale Computing HC3 software eliminates the need for traditional virtualization software, disaster recovery software, servers, and shared storage, replacing these with a fully integrated, highly available system for running applications.
Innovation - Using patented HyperCore™ technology, the HC3 self-healing platform automatically identifies, mitigates, and corrects problems in the infrastructure in real-time, enabling applications to achieve maximum uptime even when local IT resources and staff are scarce. This innovation makes HC3 simple for IT teams to manage and administer.
Value - HC3 makes IT infrastructure reliable, manageable and affordable by giving organizations more system uptime while requiring significantly less maintenance and administration than legacy alternatives.