Sometimes two things that are good separately are even better together. All of the best parts of our Scale Computing Customer Portal and our Scale Legion Forum Community have been combined into our new Scale Community User Community and we hope you love it as much as we do.
If you are a Scale Computing customer, you now have one destination to access all of your ScaleCare support information including our Knowledge Base, as well as access to all of our user forums to find and share information with other users. If you are not yet a customer, you can feel free to browse our ‘Ask About Scale Computing Solutions’ or you can register as a guest and ask your own questions there.
The new User Community includes an improved user interface and experience, forum discussion groups, and all customer account information including assets, serial and software numbers, cases, fulfillments, entitlements, and more. The User Community also includes improved Professional Services scheduling, an upgraded and improved Knowledge library, and live chat assistance. All customer account information, forum discussions, and Knowledge articles are wrapped in a federated search to make your experience as seamless as possible.
The new Scale Computing User Community is the perfect place to share your questions and ideas and get answers and feedback both from Scale Computing experts and the other technology enthusiasts and experts that use HC3 solutions. There is a wealth of knowledge across our community just waiting to be unleashed!
The new user community went live on March 5th!
If you are a current Scale Computing customer, you should have received an email that day. We know some of you have already registered and look forward to seeing more of you.
Whether or not you had already registered on the previous Customer Portal, you can access the Scale Computing User Community today, by following these quick steps:
- Visit https://community.scalecomputing.com/
- Complete our short registration form
- Verification will be emailed, set your password, and login
See the new user community for yourself!
Please note: Your previous Scale Legion credentials will not log you in to the new user community.
Please contact Scale Computing technical support at firstname.lastname@example.org with any questions or assistance logging in.