Scale logo color
Contact
Edge Assessment
Pricing
Demo
2 Men High Five

Get More From SC//Platform with ScaleCare Support

In the small and mid-market sectors and at the Edge, IT administrators need a partner in the data center, at the office, and at every branch, store, and satellite location. Think of our ScaleCare Support and Professional Services teams as an extension of Scale Computing Platform, putting essential service and support wherever you need it.

Over 95% of calls to support are answered in under two minutes; we are here to make you successful!

Open or Manage a Case

Log in to the Customer Portal (direct login)

Log in to the Partner Portal (direct login)

Email us or chat with us. Our support team is available by email Monday through Friday, 8AM to 8 PM EDST.

Critical Assistance

Need immediate technical assistance?

For critical concerns, 24/7/365 support is a phone call away.

Read More
General Assistance

Non-Urgent Support and Information

Engineers are available via live chat, email, and phone to address your questions.

Read More
FAQ

ScaleCare Frequently Asked Questions

Get answers to the most commonly asked questions about ScaleCare Support.

Read More
Scale Computing Support & Resources

Quick Reference Guide

ScaleCare Support is available by phone 24/7/365 for immediate, critical assistance with your SC//Platform system. Live chat, email support, and general phone support are handled Monday through Friday from 8 AM to 6 PM ET.

View Quick Reference Guide
2022 CRN ARC Winner Social Image

Highest ever recorded score on CRN® Annual Report Card

Scale Computing ranked number one on CRN’s 2022 Annual Report Card (ARC) for both the Edge Computing and Converged/Hyperconverged Infrastructure categories for the fourth consecutive year, and again swept all of the subcategories. In the Product Innovation subcategory of the Converged/Hyperconverged Infrastructure report card, Scale Computing received a Product Quality and Reliability score of 102.4, the highest ever recorded score in 35+ years of the CRN ARC Awards!

Read More
Focus on typing fingers leaving a review 177620b44a21d75250782d689c5b6221

Customer feedback highlights Scale Computing's 4.8/5.0 rating in Gartner Peer Insights Customers' Choice Vendor for Hyperconverged Infrastructure Software

Scale Computing was recently recognized as a Gartner Peer Insights Customers’ Choice Vendor for Hyperconverged Infrastructure Software. This customers’ choice recognition is based on detailed feedback from over 130 customer ratings over a period of a year across multiple vendors in the hyperconverged infrastructure space. As of December 1, 2021, Scale Computing holds an average score of 4.8 out of 5.

Read More

Customer Testimonials

See What Others Have To Say About Scale Computing

We are proud to have over more than a thousand positive customer reviews on the most trusted third-party industry reviews websites. Read what our customers have to say on Gartner Peer Insights, Spiceworks, G2, TrustRadius, and TechValidate.

Gartner
Spiceworks
G2 crowd vector logo 2022
Trust Radius
Techvalidate 3x

Want to see how SC//Platform can make your IT infrastructure simple to manage? Learn how on this live, interactive Product Tour!

Schedule Demo
Scale Computing

Contact Us


General Inquiries: 877-722-5359
International support numbers available.

info@scalecomputing.com
Solutions Products Industries Support Partners Reviews
About Careers Events Awards Press Room Executive Team

Hoosier Pride and Silicon Valley Innovation

Privacy Policy – © Scale Computing 2023