Support
ScaleCare Support and Services
In the Midmarket, IT administrators need a partner in the datacenter. That's why Scale Computing views our Support and Service as an extension of our HC3 line of products.
By simplifying the architecture of IT infrastructure and converging servers, storage, and virtualization into a single appliance, HC3 reduces the number of vendors for our customers to call in the event of an issue.
As the saying goes, “one throat to choke,” or, as we often hear from our customers, “one back to pat.”
Need Immediate Technical Support Assistance?
Critical support is available 24/7/365. Phone is the only contact method for critical concerns or if you need immediate ScaleCare Support assistance.
Need General Support Assistance, Have Questions, or Just Want to Chat?
Live Chat
Click the 'Live Chat' link in the top navigation bar or in the Customer or Partner Portal.
Customer or Partner Portal
Submit an email case through the portal links above or under the Support option in the top navigation bar.
Email a case directly to support@scalecomputing.com.
Phone
Find your regional contact information on our Global Phone Numbers page.
Forum
Join our Scale Computing Legion Community Forum to discuss the HC3 product, join in product topics, and find additional documentation, how to's, and more!