Get More From HC3 with ScaleCare Support
In the small and midmarket sectors and at the Edge, IT administrators need a partner in the datacenter, at the office, and at every branch, store, and satellite location. Think of our ScaleCare Support and Professional Services teams as an extension of your HC3 system, putting essential service and support wherever you need it.
Open or Manage a Case
Log in to the Customer Portal (direct login)
Log in to the Partner Portal (direct login)
Email us or chat with us. Our support team is available by email Monday through Friday, 8AM to 8 PM EDST.
Need immediate technical assistance?
For critical concerns, 24/7/365 support is a phone call away.
Non-Urgent Support and Information
Engineers are available via live chat, email, and phone to address your questions.
ScaleCare Frequently Asked Questions
Get answers to the most commonly asked questions about ScaleCare Support.
Support Resources
See resources for more information on support, hardware, software, networking, and more.
Scale Computing Wins First Place in Best Customer Support From TrustRadius Customer Satisfaction Awards
Scale Computing has been recognized by TrustRadius with a 2021 Best Feature Set Award, a 2021 Best of Customer Support Award, and a 2021 Best Usability Award. This trifecta of awards highlights the few companies with outstanding feature sets that have gone above and beyond to delight their users. The company ranked first in all three categories.
GARTNER PEER INSIGHTS ‘VOICE OF THE CUSTOMER’: HYPERCONVERGED INFRASTRUCTURE
Scale Computing received the highest percentage of five star reviews from customers. Read about it in the Gartner Peer Insights ‘Voice of the Customer’: Hyperconverged Infrastructure.
Featured Scale Computing Customer Reviews
See What Others Have To Say About Scale Computing
We are proud to have over more than a thousand positive customer reviews on the most trusted third-party industry reviews websites. Read what our customers have to say on Gartner Peer Insights, Spiceworks, TechValidate, and TrustRadius.
