Get More From SC//Platform with ScaleCare Support
In the small and mid-market sectors and at the Edge, IT administrators need a partner in the data center, at the office, and at every branch, store, and satellite location. Think of our ScaleCare Support and Professional Services teams as an extension of Scale Computing Platform, putting essential service and support wherever you need it.
Over 95% of calls to support are answered in under two minutes; we are here to make you successful!
Open or Manage a Case
Log in to the Customer Portal (direct login)
Log in to the Partner Portal (direct login)
Email us or chat with us. Our support team is available by email Monday through Friday, 8AM to 8 PM EDST.
Need immediate technical assistance?
For critical concerns, 24/7/365 support is a phone call away.
Non-Urgent Support and Information
Engineers are available via live chat, email, and phone to address your questions.
ScaleCare Frequently Asked Questions
Get answers to the most commonly asked questions about ScaleCare Support.
Quick Reference Guide
ScaleCare Support is available by phone 24/7/365 for immediate, critical assistance with your SC//Platform system. Live chat, email support, and general phone support are handled Monday through Friday from 8 AM to 6 PM ET.
Highest ever recorded score on CRN® Annual Report Card
Scale Computing ranked number one on CRN’s 2022 Annual Report Card (ARC) for both the Edge Computing and Converged/Hyperconverged Infrastructure categories for the fourth consecutive year, and again swept all of the subcategories. In the Product Innovation subcategory of the Converged/Hyperconverged Infrastructure report card, Scale Computing received a Product Quality and Reliability score of 102.4, the highest ever recorded score in 35+ years of the CRN ARC Awards!
Customer feedback highlights Scale Computing's 4.8/5.0 rating in Gartner Peer Insights Customers' Choice Vendor for Hyperconverged Infrastructure Software
Scale Computing was recently recognized as a Gartner Peer Insights Customers’ Choice Vendor for Hyperconverged Infrastructure Software. This customers’ choice recognition is based on detailed feedback from over 130 customer ratings over a period of a year across multiple vendors in the hyperconverged infrastructure space. As of December 1, 2021, Scale Computing holds an average score of 4.8 out of 5.
Customer Testimonials
See What Others Have To Say About Scale Computing
We are proud to have over more than a thousand positive customer reviews on the most trusted third-party industry reviews websites. Read what our customers have to say on Gartner Peer Insights, Spiceworks, G2, TrustRadius, and TechValidate.
