Customer Service and Support
Scale Computing Product and Service Support
Your one-stop for accessing customer support, account management, service portals, and documentation.
Need help? Select from the list below to find technical support resources and contact options.
SC//AcuVigil™ Networking
Support
Call (512) 687-7401 or email team@scalecomputing.com.
Billing Questions
Email Accounts Receivable at scale.ar@scalecomputing.com.
Account Management
Email Account Management at accountmanagers@scalecomputing.com.
SC//Connect™ SD-WAN
Adaptiv Networks and Elfiq customers and partners: Support services continue through the support team. Existing support channels remain available for technical assistance and service requests.
Toll Free: +1 877-783-5647 ext. 2
Phone: +1 416-203-7838 ext. 2
Email: support@adaptiv-networks.com
Billing Questions
For billing inquiries and payment-related questions, email connect-ar@scalecomputing.com.
SC//Fleet™ Manager
Open or Manage Support Case
Submit a new case, review or make comments on an existing case, or close an existing case on the customer or partner portals any time.
Get support by email or chat
Email or chat with us for non-emergencies, available from Sunday at 9 PM ET until Friday at 10 PM ET.
Need immediate support?
Contact Scale Computing for support at 1-877-722-5359, or find the number for your country or region here. Our answer line is available 24/7/365.
ScaleCare FAQ
Get answers to the most commonly asked questions about ScaleCare Support.
Quick Reference Guide
Learn more about SC//Platform Support with the Support & Services Quick Reference Guide.
SC//HyperCore™ Hypervisor
Open or Manage Support Case
Submit a new case, review or make comments on an existing case, or close an existing case on the customer or partner portals any time.
Get support by email or chat
Email or chat with us for non-emergencies, available from Sunday at 9 PM ET until Friday at 10 PM ET.
Need immediate support?
Contact Scale Computing for support at 1-877-722-5359, or find the number for your country or region here. Our answer line is available 24/7/365.
ScaleCare FAQ
Get answers to the most commonly asked questions about ScaleCare Support.
Quick Reference Guide
Learn more about SC//Platform Support with the Support & Services Quick Reference Guide.
SC//Reliant™ Manager
Support
Contact support by phone at (646) 666-7510 or email reliantsupport@scalecomputing.com.
Billing Questions
Email Accounts Receivable at scale.ar@scalecomputing.com.
Account Management
Email Account Management at accountmanagers@scalecomputing.com.
Secure Edge Networking
BranchSDO & Firewall
Call (800) 559-8157 or email techsupport@scalecomputing.com.
We are excited to announce our transition to a Jira support system to better serve you. If you have not yet received your Jira login credentials, please email us at techsupport@scalecomputing.com, and we'll promptly provide your initial login information. Thank you for your assistance during this transition!
Submit a Ticket: support.acumera.com/support/tickets/new
Remote Support Session: acumerasupport.screenconnect.com
MSPs & Self Service
Call (346) 201-6631 or email mspsupport@scalecomputing.com.
PCI Compliance
Call (346) 201-6637 or email compliance@scalecomputing.com.
Compliance Portal Login: pciapply.com/acu
Billing Questions
Contact Accounting by email at bcreceivables@scalecomputing.com.
Account Management
Email Account Management at accountmanagers@scalecomputing.com.
Cancel Secure Edge Networking Services: https://www.scalecomputing.com/forms/cancellation
Frequently Asked Questions
View frequently asked questions related to Rogue Devices, Adding Contacts to your Account, Local and Public IP Addresses, DHCP and Static IP Addresses, and Credit Card Data Detection.
I'd like to thank you and everyone at SCALE that had a hand in supporting us the last few weeks. The level of support and understanding that we received was phenomenal. The symptoms were varied and inconsistent every step of the way, everyone persevered and owned the problem from beginning to end.
The problems we encountered were definitely out of the ordinary and every day showed a new difficulty that made no sense. Your team was great to work with. Your professionalism and the quality of your product is why we are glad that we went with the SCALE solutions. It is also why we continue to recommend your solutions to our peers.
— JEFFREY PATTERSON
VP, Information Technology, Colquitt EMC
Peer Reviews for Scale Computing
Reviews taken from Gartner Peer Insights
The Scale platform is rock solid. Customer service has been very knowledgeable whenever we’ve contacted them.
Network Administrator - Education
Remote product support is extremely helpful in troubleshooting problems. Support personnel are responsive, knowledgeable, and communicate well.
IT Manager - Manufacturing
The support is incredible and the product is excellent. So great that I just renewed our systems for another 5 years!
IT Manager - Energy and Utilities
The support engineers are easy to get to, very knowledgeable and helpful even with issues not squarely linked to their platform. Support cases are followed closely.
IT Admin - Healthcare and Biotech
What makes this the best HCI platform out there is their outstanding support team.
Sr. Systems and Network Engineer - Travel/Hospitality
Support is always 10/10, whenever support is needed i know the experience will be great.
IT Admin - Manufacturing
Gartner® and Peer Insights™ are trademarks of Gartner, Inc, and/or its affiliates. All rights reserved. Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.
See What Others Have To Say About Scale Computing
We are proud to have over more than a thousand positive customer reviews on the most trusted third-party industry reviews websites. Read what our customers have to say on Gartner Peer Insights and G2.
