Scale Computing Services
We are here to make you successful. Interested in engaging Scale Computing Services? Let’s move forward.
How to Schedule Services
You can schedule your purchased services any time at your convenience through the Scale Computing User Community or Partner Portal.
Watch this video featuring our Lead Customer Success Coordinator, Hannah, who walks you through how to schedule all of your services with Scale Computing.
Frequently Asked Questions about Scale Computing Services
How do I schedule services?
You can schedule your purchased services any time at your convenience through the Scale Computing User Community or Partner Portal. If you require assistance, our Customer Success Coordinator can answer your scheduling questions.
Scale Computing only uses Zoom links for scheduled service calendar meetings.
Does my hardware need to arrive before I can schedule service?
Not at all! We want to make your SC//Platform onboarding experience as easy and proactive as possible - this includes scheduling early in anticipation of your hardware shipping out. Waiting until one service is finished to schedule the next one may result in delays between service calls, so you'll want to schedule everything as soon as you can for a smooth and quick onboarding.
How do I include multiple people on my service calls?
At the time of scheduling an appointment, you have the option to select a Video Conference Link as the contact method for the service. To ensure your team members receive the Video Conference Link from our ScaleCare Engineer you will list their email addresses, separated by a comma, in the scheduling tool when prompted. Once the engineer has reviewed the request, a link will be sent out to you and your listed attendees. Scale Computing only uses Zoom links for scheduled service calendar meetings.
How do I contact the engineer assigned to my case on the day of the service?
Our Scale Computing Services Engineer will call you at the scheduled time at the number you provided. If the engineer is unable to reach you, they'll leave a voicemail and follow up with an email.
If you miss your scheduled time, call our Customer Success Coordinator. If you call within 15 minutes of your scheduled time, they may be able to put you in contact with the engineer so your work can be completed as scheduled. If more than 15 minutes have passed, the Customer Success Coordinator can help you with the rescheduling process. You can reach our Customer Success Coordinator at 877 SCALE-59 (877-722-5359), option 3.
Scale Computing only uses Zoom links for scheduled service calendar meetings.
I want to install at one location initially and move a node at a later date. How do I schedule this with you?
Feel free to leave a comment on the services case through the Scale Computing Portal on your project plan, or give our Customer Success Coordinator a call to discuss your project. Either way, the Customer Success Coordinator will ensure your case is set up to handle multiple installation sites and/or changes to locations. Some additional paperwork may be required for physical location changes, once a system has been implemented.