It’s like an extension of your own IT team. Both Scale Computing's Support and Services teams offer a variety of professional services to help administrators accelerate implementation, advance their knowledge of the SC//HyperCore™ system environment, and to secure and protect the Scale Computing solution with confidence.
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Whether you have existing networking in place or are adding/upgrading networking to support your new system, the Network Configuration Service was created to help you do it quickly and flawlessly.
Scale Computing Network Configuration Service includes:
Scale Computing Remote Installation Service, provided telephonically by Scale Computing Support & Services engineers. Eliminate the guesswork and make sure you’ve unlocked your new system’s potential. Installation package includes:
Designed with simplicity in mind, and most customers can get a system up and running with live VMs in under an hour. For customers with advanced needs, or for those who just want extra support, we offer the Quickstart Installation Service which includes four premium professional services in one great package. This package provides a jumpstart for the implementation, from planning to networking to post-installation workload migration.
Package includes:
The Quickstart Onsite Installation Service is for users who want a hands-off installation process with a trained Scale Computing Services Solutions Architect onsite.
The Scale Computing Services Solutions Architect will ensure your new system is configured and deployed specifically for your needs. Advanced Training is also included in this package to ensure you have all the skills and knowledge to keep your system operating smoothly. All in one day, in one place, and in-person. This service includes:
As organizations grow, so does the demand for compute and storage. The Node Add Service provides planning and expert guidance to ensure your new node integrates seamlessly into your existing cluster. This remote service eliminates complexity, minimizes risk, and accelerates time-to-value, especially in environments where uptime and continuity are non-negotiable.
This service includes:
For organizations facing hardware procurement issues and infrastructure refresh constraints, who have compatible hardware available and need to keep projects moving, the SC//HyperCore™ Imaging Service is a remote professional service that provides guided assistance to install SC//HyperCore virtualization on hardware that meets published minimum requirements and appears on the current Hardware Compatibility List (HCL).
Unlike waiting for new hardware procurement cycles, this service provides a structured, supported imaging process that reduces deployment delays and ensures alignment with Scale Computing standards.
Service includes:
The Veeam Backup Quickstart Service helps customers quickly and confidently set up Veeam Backup and Replication for SC//HyperCore virtualization suite. Unlike navigating setup alone, this service reduces risk, accelerates deployment, and ensures workloads are protected from day one.
This service includes:
Deploy Veeam Backup with expert help to ensure your configuration is correct, complete, and ready to protect workloads from day one.
The Acronis Quickstart Service configures one Windows or Linux physical or virtual workload on a virtual machine running on SC//HyperCore virtualization suite. This is a kickstart for customers who plan to implement a backup strategy with other servers on SC//HyperCore virtualization suite to a secondary recovery location and want to ensure they understand how to use Acronis Agentless Backup software successfully to validate their backup solution.
Service includes:
Acronis Cyber Protect Cloud’s Convert to VM functionality allows for full virtual machine backup and replication to a Business Resilience System. This innovation delivers easy, efficient, and reliable conversions for machines hosted on other hypervisors to be replicated into SC//HyperCore virtualization suite, so they are ready to power on in the event they are needed.
With a Quickstart Session, the Scale Computing Engineer covers the basics of installation, configuration, and execution of powering on converted VMs.
What’s included in the service:
Whether it's a mild data loss or a complete business site shutdown, having a well-defined business continuity strategy is crucial. Our Business Continuity/Disaster Recovery Planning Service is designed to help you establish a comprehensive and regulated plan for responding to unforeseen downtime and keeping your business running. Our service ensures that your critical systems are protected, validated, tested, and ready for recovery at any time.
With our expert guidance, you can proactively classify your systems based on their importance and implement a robust action plan for recovery. From planning to deployment, documentation creation, and disaster recovery testing, our service covers every aspect to keep your business prepared and resilient.
Service includes:
System requirements:
When organizations are contemplating the deployment of tens to thousands of SC//HyperCore clusters, there is often fear of the unknown. To put your team at ease, Scale Computing ScaleCare Support and Services offer the Edge Deployment Service to ensure your edge computing deployments are successful, quickly.
The Edge Deployment Service includes
The installation is paired with live product training on Edge/Enterprise use cases and advanced administration with SC//Fleet Manager, where your team will be armed with the first cloud-hosted monitoring and management tool built for hyperconverged edge computing infrastructure at scale. A supplemental library of training videos covering installation, administration, and other topics is also included as part of the multiple training phases.
The Edge Deployment Service comes complete with a detailed remote installation plan that makes for a powerful combination to set your organization up for success.
When your organization is planning to deploy and manage IT applications outside of your central data center to the edge or the far edge, a specialized product expert working collaboratively with your team helps ensure successful deployments, optimal performance, and growth.
The Technical Account Manager (TAM) Service supplies you with an experienced, high-level technical expert, focused on Scale Computing Platform as a part of your successful infrastructure environment. The TAM Service combines technical problem-solving skills and business understanding to help optimize SC//HyperCore virtualization suite by providing best practices, implementation consulting, training, an escalation path for support, and proactive customer check-ins to ensure that the system is running effectively.
The TAM is a Scale Computing technology expert, focused on your strategic goals and future success. Customers will work with the TAM to leverage their experience, access senior-level technical resources, issue identification along with monthly reporting and trending.
When organizations evaluate the purchase and usage of SC//HyperCore clusters, there is often fear of the unknown. To put your team at ease, Scale Computing offers a fully managed Proof of Concept Service to ensure you get the most out of your review and test use cases, including installation, workload migration, and standard POC success criteria testing. This service includes:
The POC Service will guide you through the usability and testing of scenarios requested. High-touch POCs with additional testing requirements may require purchasing additional service hours. Any testing should be outlined in the POC requirements document.
The Pilot Service is designed to address several critical challenges in large-scale IT deployments. Multi-site deployments often involve integrating various hardware and software components while ensuring consistent performance across diverse environments. The complexity of this process can lead to operational disruptions, configuration errors, and unexpected downtime if not properly tested. Using a controlled, phased rollout, the Pilot Service mitigates these risks, enabling troubleshooting and configuration fine-tuning on a smaller scale before committing to full deployment. This service includes:
This service is for enterprise customers who have completed a proof of concept (POC) and would like to test in up to five (5) different sites.
A comprehensive, self-paced learning program designed for end users and partners to build a strong foundational understanding of SC//HyperCore virtualization suite and quickly get up to speed on key features.
Delivered through on-demand modules and interactive objects, this training covers technical administration, deep dives into how the platform works, and best practices for virtualization, networking, disaster recovery, backup, and replication. It also includes guidance on securing and hardening SC//HyperCore environments, along with an overview of SC//Fleet Manager and Zero Touch Provisioning (ZTP).
The course is divided into two structured learning plans: SC//HyperCore Suite Apprentice for beginners to build a foundation in the platform, and SC//HyperCore Suite Master for more advanced end users who want to explore how to do more with the platform and gain a better understanding of how it works under the hood.
Completing an infrastructure audit can be a lengthy process, as the need to regularly review your data to ensure the data is captured and presented correctly can prove to be time-consuming and repetitive. These interruptions to IT staff can be disruptive to an organization’s day-to-day operations and can cause delays to other projects. Quite often, IT staff do not know of configuration changes necessary to optimize performance or if there are gaps in their overall solutions that could negatively affect them in the event of an issue. High resource utilization, oversubscription, improper configuration, or not having best practices applied can have a heavy impact on the business if not addressed regularly.
To alleviate this problem, Scale Computing offers the Health Check and Audit Service which takes the burden of regularly reviewing systems to identify any situational issues, responding to audit requests, and addressing them quickly to ensure the business gets the most out of its environment and valuable time.
Items included in the audit are:
Ensure VMs running on SC//HyperCore platform stay online during manual memory upgrades with the Zero Downtime Memory Upgrade Service.
SC//HyperCore platform's resiliency allows a Scale Computing Engineer to safely modify each node running SC//HyperCore software into maintenance mode prior to powering down the node — ensuring that end-users continue their workflows during the upgrade without interruption.
What’s included in the service:
The Hardware Refresh Service helps you move from an existing setup to compatible new hardware so your business is online and running on the latest technology and newer hardware.
The old hardware is removed and the new hardware* is added in a dedicated 1-to-1 add and removal process so that there is no impact on the upgrade of the core cluster to the new hardware or the business.
What’s included in the service:
* This only applies to compatible hardware - not all systems can be upgraded like this
The Deployment Assessment Service is designed for organizations with an existing Scale Computing solution, who want an assessment of the solution configuration and performance to identify potential areas of improvement or to prepare for expansion of their infrastructure. A Scale Computing Engineer will connect remotely to your SC//HyperCore clusters via the standard remote support connections to conduct an evaluation.
What’s included in the service:
Additional connectivity may be required to assess the associated cluster switches. Results of the assessment and recommendations for potential improvements are delivered upon completion. The Deployment Assessment Service is available for up to five clusters.
The Deployment Assurance Service helps organizations roll out Scale Computing solutions across one or many sites with confidence. By pairing customers with a dedicated deployment advisor for three months, the service ensures consistent planning, installation, configuration, and knowledge transfer across all participating locations. With escalation management and a one-time onsite install and training (US/Canada only), this service reduces the risk of delays or misconfigurations while accelerating time-to-value across the entire deployment footprint.
This service includes:
The Kitting and Staging Service is fully managed by a dedicated project manager and engineer to guide you through the decision-making process on systems’ preparation for each site and create a scheduled plan. Take ease of deployment to a new level. Even if the site has no technical resources available, the service can schedule field engineers to unpack and install the equipment, configure local networking, and physically rack nodes, UPS, and switches, so that the nodes can zero-touch provision—allowing your centralized IT group to quickly have access to validated systems the same day equipment arrives.
With this service, Scale Computing takes on the project management work to coordinate equipment, ensure configuration consistency, shipping with the third party based on the project plan, and onsite deployment. This allows you to purchase all services directly through Scale Computing and not have to contract with the third-party vendors themselves - allowing for a seamless solution.
The Availability Quickstart Service helps you ensure the successful implementation and configuration of the Carbonite Availability software to protect one business-critical virtual machine (VM) running Microsoft Windows or Linux Server OS in near-real time.
This service includes:
Eliminate the risks associated with a self-install, missing possible critical configuration options, and know that your DR server functions and has been tested in the event of a true DR situation.
The Leostream Quickstart Service is designed to streamline the deployment and configuration of your Leostream environment.
What’s included in the service:
A Scale Computing Engineer will assist you remotely with the installation and configuration of the Leostream Gateway and Broker machines essential for your deployment. Please note that licenses are not included with the Leostream Quickstart service.
The Parallels Remote Application Server (RAS) makes VDI solutions quick to deploy, easy to manage, and affordable—improving security, centralizing management, and reducing IT workloads. Quickly Install the Parallels Remote Application Server (RAS), create template VMs for automated provisioning, and deploy public-facing gateways for remote access.
What’s included in Parallels Quickstart Service:
Our Scale Computing Engineer will guide the integration of your current environment with your new Parallels RAS server. With a templated deployment, you will be able to deploy a VDI workload into your RAS environment. By automating the creation and management of VDI desktops, you can quickly bring your business into the modern work-from-home era.
Scale Computing is committed to data security and privacy at all levels. All hardware returned to Scale Computing or our distributors is wiped, reformatted, and/or recycled responsibly. For companies and industries requiring an extra level of security compliance, we offer an additional paid service.
The Scale Computing Drive Retention Program gives you full control over your data by allowing you to destroy a failed drive on premises while a signed Certificate of Destruction is returned to Scale Computing in its place. Contact your Scale Computing Sales Associate for additional information.
Our optional Scale Computing Services are available for an extra fee. See individual service descriptions for details and delivery.