How DTS Expands Managed Services and Revenue with Scale Computing

DTS Scales Mid-Market Services with Simple, Affordable Infrastructure from Scale Computing™

Founded in Germany, DTS Systeme GmbH is a managed service provider and security software developer serving midsize organizations across Europe.

When rising VMware costs and complexity began limiting growth, DTS adopted Scale Computing Platform™ edge computing solution as a modern, MSP-ready virtualization solution to keep customers enterprise-capable—without enterprise overhead. As customer needs diverged from expensive, feature-heavy stacks, DTS sought a modern virtualization platform that fit mid-market realities without sacrificing resilience.

By deploying SC//Platform™, DTS now delivers standardized, MSP-ready infrastructure in its data centers and on customer sites, managed centrally with SC//Fleet Manager™ and sold as a turnkey managed service.

In this customer story, Jannik Uffmann (Strategy Manager) and Oliver Meissner (Solution Engineer) share how DTS standardized SC//Platform and Scale Computing Fleet Manager™ edge orchestration software across its data centers and customer deployments, creating a more agile, scalable, and affordable service model.

IT Challenges

• Mid-market customers (from 100 to a few thousand users) needed enterprise-grade virtualization at mid-market budgets.
• VMware was powerful but too costly and feature-heavy for most midsize customers.
• Broadcom’s acquisition of VMware created uncertainty and significant price increases.
• Customers were paying for features they didn’t use, eroding perceived value.
• DTS needed a multi-tenant, MSP-ready virtualization platform for its data centers and dedicated on-prem deployments.
• Complex SAN and Fiber Channel environments slowed deployments and demanded highly specialized staff.
• Required simplified operations, faster onboarding needed to reduce risk and support growth, as well as lower infrastructure costs.

The Scale Computing Solution

• Adopted SC//Platform™ edge computing solution as a second virtualization platform alongside VMware.
• Standardized SC//Platform computing solution clusters for DTS data centers and dedicated customer on-prem deployments.
• Centralized visibility, health monitoring, updates, and remote administration across deployments with Scale Computing Fleet Manager™ edge orchestration software.
• Leveraged built-in snapshotting, replication, and failover resilience for dependable performance.
• Transparent licensing model with single license for all features.

Customer Results

• Customers gained enterprise-class capabilities delivered at mid-market costs.
• Faster on-boarding for DTS engineers; more staff can safely operate the environment and become productive on SC//Platform in under an hour.
• Increased deal flow and pre-sales activity driven by simplicity and price transparency.
• Differentiation vs. complex, higher-cost virtualization alternatives, as well as responsiveness and roadmap agility.
• Internally, DTS valued close contact with Scale Computing’s product/support teams, influencing roadmap direction.
• Higher customer interest: 100-150 pre-sales calls generated within months.
• Differentiation vs. Nutanix and VMware on cost, simplicity, and responsiveness.
• SC//Fleet Manager gives DTS proactive oversight of multiple clusters through one console, with secure tunneling and centralized updates.

The Challenge: Keeping Mid-Market Customers Enterprise-Capable, Without Enterprise Overhead

DTS built its reputation on delivering secure, reliable IT services for midsize businesses—but its go-to virtualization platform was holding customers back. DTS primarily serves mid-size organizations, roughly 100 to a few thousand users, many of whom struggled to justify rising virtualization costs and bundles of features they didn’t use. Post-acquisition pricing shifts on VMware amplified the pressure, turning renewals into value debates instead of straightforward decisions.

As an MSP and security solution manufacturer, DTS also needed multi-tenancy, strong data center operability, and the option to deliver dedicated on-prem clusters for customers. Equally important, the platform had to be simple enough that more engineers could safely operate it, reducing operational risk and shortening onboarding.

The team surveyed multiple options and sought a second platform alongside VMware, that could open new price-performance tiers for mid-market buyers while remaining robust and supportable for DTS.

While VMware remained an option for enterprise-scale projects, midsize customers balked at paying for unused features and the continued price hikes, post-acquisition.

The Solution: A Unified, MSP-Ready Virtualization Platform with Centralized Control

DTS Strategy Manager Jannik Uffmann independently discovered Scale Computing through online research and G2 reviews. After careful consideration and review, DTS selected SC//Platform. The deciding factor wasn’t a single feature—it was the complete package: resilient virtualization, straightforward operations, and an economic model aligned to mid-market expectations.

Rather than replace VMware, DTS added SC//Platform as a complementary option, especially suited to midsize customers. It standardized SC//Platform across its own data centers and as dedicated on-prem clusters for customers. With SC//Fleet Manager, DTS now monitors conditions and orchestrates actions across sites from a single pane of glass, using secure tunnels to reach clusters without the complexity of jump hosts and fragmented tools.

Built-in snapshotting, replication, and clear failover behavior provide the resilience customers expect, without the overhead. The result is a platform that DTS can confidently position for core data center needs today and expand toward edge scenarios in the future.