In the this episode of IFBTA's Meet Our Member series, Richard Newman, Chief Strategy Officer at Scale Computing, spoke about his wealth of experience and insights into how technology is transforming multi-site operators, from restaurants to retail locations.
Scale Computing is at the forefront of this technological revolution, providing managed networks and edge computing solutions that are essential for today’s operators. With the increasing complexity of IT infrastructure, especially for those managing multiple locations, having a reliable and efficient technology partner is crucial.
Rich emphasizes that the landscape of restaurant operations has changed dramatically over the years. Gone are the days when operators could rely solely on one-stop-shop vendors for their technology needs. Today, successful operators must integrate various systems and applications, ensuring they work cohesively to enhance efficiency and security. This is where Scale Computing steps in, offering solutions that bring together edge computing and managed networks into a single platform.
One key takeaway from our conversation is the importance of data ownership. Rich reminds operators that their data is invaluable. In a world where technology is interwoven into every aspect of business operations, having control over data allows operators to make informed decisions and drive improvements. It’s not just about collecting data; it’s about making it actionable.
As we look ahead to the future, Rich predicts that the integration of AI and machine learning will play a significant role in the industry. These technologies can enhance operational efficiency, provide insights into customer behavior, and improve service delivery. However, Rich cautions that alongside investing in these advanced technologies, operators must also invest in the foundational infrastructure that supports them.