When your organization is planning to deploy and manage IT applications outside your central data center to the edge or the far edge, a specialized product expert working collaboratively with your team helps ensure successful deployments, optimal performance, and growth.
The Technical Account Manager (TAM) Service supplies you with an experienced, high-level technical expert, focused on Scale Computing Platform as a part of your successful infrastructure environment. The TAM Service combines technical problem-solving skills and business understanding to help optimize SC//Platform by providing best practices, implementation consulting, training, an escalation path for support, and proactive customer check-ins to ensure that SC//Platform is running effectively. The TAM is a Scale Computing technology expert, focused on your strategic goals and future success. Customers will work with the TAM to leverage their experience, access senior-level technical resources, issue identification, and monthly SC//Platform and SC//Fleet Manager reporting and trending.
Key Benefits:
- Dedicated, highly experienced resource that combines technical expertise and account management skills.
- Personalized one-on-one trusted advisor experience with an in-depth understanding of your Scale Computing environment for support escalations, SC//Platform reporting, best practice recommendations, integrations, and risk mitigation planning.
- Improved productivity and results via regular communications and informative reporting, enabling your organization to make informed decisions and continuous improvements.
TAM for SC//Platform Guidance:
- Regularly scheduled monthly and quarterly meetings to review SC//Platform reporting, trending, and roadmaps for a complete understanding of your business.
- Guidance and recommendations for infrastructure integrations, custom configurations, and analysis reviews of current configurations and future needs.
TAM for Service and Support Management:
- Enterprise and edge deployment services that combine technical knowledge transfer, best practices, and continual improvement of your SC//Platform environment.
- If issues occur, your TAM is notified of all support interactions and is your escalation point with the support team to troubleshoot, diagnose, reproduce, manage, and resolve your support ticket.
- Visibility and managed access into the Scale Computing engineering team, to ensure the fastest possible resolution of issues or feature requests that may arise.
