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Zero Downtime Memory Upgrade Service

Aug 30, 2023

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Ensure virtual machines (VMs) running on Scale Computing HyperCore stay online during manual memory upgrades with the Zero Downtime Memory Upgrade Service. SC//HyperCore’s resiliency allows a Scale Computing Engineer to safely modify each node running SC//HyperCore into maintenance mode prior to powering down the node — ensuring that end-users continue their workflows during the upgrade without interruption.

This service is provided remotely via phone and email throughout the process. Kicked off with a scheduled planning call, the team will review the steps, delivery times, and communication expectations for a successful upgrade process.

What's Included?

  • Language: English Only
  • Scheduling: Monday-Friday 2AM-10PM ET
  • Total Deliverable Services Time: Variable (dependent on quantity)

Planning Call — 30 Minutes (Remote Call)

  • Review process steps
  • Confirm delivery timelines
  • Agree on communication expectations

Memory Upgrade — (Delivery based on Planning Call)

  • Safe evacuation of VMs
  • Powering down of individual nodes
  • Review of conditions
  • Re-population of VMs
  • Final System Health Check after all upgrades

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